Payment Policy

Last Updated: 05.29.2025

This Payment Policy governs all financial transactions conducted through PropWitAI  at www.propwitai.com . By making a payment on our Website, you agree to be bound by the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Stripe
  • Bank Transfers (available for enterprise or bulk purchases)
  • Other digital payment methods displayed during checkout

2. Pricing and Currency

All pricing information is displayed in [USD/EUR/GBP] unless otherwise stated.
Prices are subject to change at any time without prior notice.
Applicable taxes will be calculated and displayed during the checkout process based on your billing location.

3. Payment Processing

Payments are securely processed via third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS) .
We do not store full credit card information on our servers.
You may be redirected to a secure external payment gateway to complete your transaction.

4. Subscription Payments

For recurring subscription plans:

  • Billing occurs automatically at the start of each billing cycle.
  • You will receive a reminder email before each renewal date.
  • Billing cycles are available as monthly or annual , depending on the option selected at signup.
  • Subscriptions can be canceled or modified at any time through your account dashboard or by contacting support.

5. Refund Policy

Refund eligibility varies based on the service or product purchased:

  • Digital Products/Services: We offer a 14-day money-back guarantee from the date of purchase. To qualify, the service must not have been used extensively.
  • Custom Services or Enterprise Agreements: These are generally non-refundable once work has commenced.

To request a refund:

  • Email our support team at support@propwitai.com 
  • Include your order number and reason for the refund request
  • Our team will review and respond within 10 business days.

Please note: Refunds are issued to the original payment method used at the time of purchase.

6. Failed Payments

In the event of a failed payment:

  • You will be notified immediately to update your payment details.
  • Subscription-based services may be temporarily suspended until payment is successfully updated.
  • Multiple failed attempts may result in restricted access or account suspension.

7. Disputes and Chargebacks

If a chargeback is initiated:

  • We reserve the right to suspend your account while investigating the claim.
  • If the dispute is found to be unjustified, we may terminate your account permanently.
  • We strongly encourage users to contact us directly to resolve any billing concerns before initiating a chargeback.

8. Security

We prioritize the security of your personal and payment information by implementing the following protections:

  • SSL encryption for all data transmitted through our Website
  • PCI-DSS compliance for all card-related transactions
  • Regular security audits and updates

9. Contact Information

For payment-related questions, disputes, or refund requests, please contact us at: 📧 Email: paymentsupport@propwitai.com
🕒 Response Time: Typically within 24–48 business hours

10. Policy Changes

We may update this Payment Policy from time to time to reflect changes in legal requirements, payment methods, or business practices. Any updates will be posted on this page with an updated “05.29.2025” date. Continued use of our services constitutes acceptance of the revised policy.